Life Science Leader Magazine Supplements

CRO Leadership Awards 2017

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HIGHLIGHTS © Industry Standard Research TOP 3 ATTRIBUTES: Easy to work with Clinic availability Local market/ Regulatory knowledge BOTTOM 3 ATTRIBUTES: Minimizing change orders Access to "unique" tests, machines, equipment Access to patient populations QPS 6.8 7.2 AWARENESS 51% FAMILIARITY 32% USE 4% LEADERSHIP 1% BRAND SNAPSHOT CUSTOMER LOYALTY CUSTOMER EXPERIENCE (N=10) QPS SAMPLE AGENCY 1.919.301.0106 ISR'S CUSTOM RESEARCH SERVICES DISCOVER THE DATA BEHIND THE AWARDS ISR also offers custom research tailored to your specific needs. Email us to schedule a consultation with an analyst. • Consumer Reports-style analysis of CRO performance • A benchmark of contract research organizations on their performance specific to Phases I, II/III, and IV related services • Performance ratings from hundreds of CRO users ACCESS CRO PERFORMANCE EVALUATIONS Introduction 50 ©2017 COMPANY SERVICE QUALITY PROFILES CRO Quality Benchmarking – Phase I Service Providers (9th edition) Ratings Key: Clear leadership Better than most About average Falling a bit short Likely deficiency Access to patient populations Therapeutic expertise Data quality Easy to work with Responsiveness Patient/volunteer recruitment Meeting overall project timelines Up-front contingency planning, risk management Offered innovative solutions Operational excellence SAMPLE COMPANY CUSTOMER LOYALTY SAMPLE COMPANY AVERAGE CUSTOMER EXPERIENCE SAMPLE COMPANY HIGHLIGHTS INDUSTRY AVERAGE 6.3 6.8 AWARENESS 99% FAMILIARITY 94% USE 41% LEADERSHIP 65% (N=36) © Industry Standard Research SAMPLE COMPANY TOP 3 ATTRIBUTES: Access to services beyond clinic/volunteer management Clinic availability Data quality BOTTOM 3 ATTRIBUTES: Project team chemistry Responsiveness Scientific knowledge SAMPLE COMPANY BRAND SNAPSHOT THE LATEST IN TRENDS & TECHNOLOGY REPORTS Phase I Study Trends and Market Outlook (2016-2020) 2017 Edition of the CRO Market Size Projections: 2016-2021 Central Lab Market Dynamics and Outsourcing Performance (2016-2019) C R O LEADERSHIP AWARDS 2017 CRO quality evaluations for Phase I, II/III, and IV outsourcing—updated for 2017

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