SAMPLE AGENCY
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ISR'S CUSTOM
RESEARCH SERVICES
DISCOVER THE DATA
BEHIND THE AWARDS
ISR also offers custom research tailored to
your specific needs. Email us to schedule a
consultation with an analyst.
• Consumer Reports-style analysis of
CMO performance
• A benchmark of contract
manufacturers on their performance
specific to small molecule API, biologic
API, and drug product related services
• Performance ratings from hundreds
of CMO users
ACCESS CMO
PERFORMANCE
EVALUATIONS
SAMPLE COMPANY CUSTOMER LOYALTY
SAMPLE COMPANY AVERAGE CUSTOMER EXPERIENCE
SAMPLE COMPANY
HIGHLIGHTS
COMPANY PERFORMANCE
INDUSTRY AVERAGE
6.3
6.8
AWARENESS 87%
FAMILIARITY 59%
USE 11%
LEADERSHIP 20%
Meeting quality
performance
metrics
Strong regulatory track
record
Scientific
knowledge
Has capacity to meet
our demands
Low cost
Experience level
of staff
Well-regarded
within the
industry
Ability to
smoothly scale up
manufacturing and
transfer technology
Ratings Key: Clear leadership Better than most About average Falling a bit short Likely deficiency
Reliable on-time
delivery
Full range of
manufacturing for
the dosage forms
we require
(N=50)
© Industry Standard Research
SAMPLE COMPANY
TOP 3
ATTRIBUTES:
Reliable
on-time
delivery
Scientific
knowledge
Has capacity
to meet our
demands
BOTTOM 3
ATTRIBUTES:
Low cost
Meeting
quality
performance
metrics
Ability to
smoothly
scale up
manufacturing
and transfer
technology
Drug Product Contract Manufacturer Quality Benchmarking (2nd edition)
56
www.ISRreports.com ©2017
SAMPLE COMPANY BRAND SNAPSHOT
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CMO
LEADERSHIP
AWARDS 2017
Biologic, small molecule and drug product
CMO quality evaluations—updated for 2017